Customer Service Specialist EMEA

This is what your NEW job and responsibilities look like:

We are an international company dedicated to delivering high-quality products and outstanding customer satisfaction. With customers worldwide, we go the extra mile every day to provide excellent service.In this dynamic role, you’ll be the organizational backbone of our service operations. Collaborating with service and repair centers across the globe, you’ll ensure everything runs smoothly. Your mission? To exceed customer expectations and always put their needs first. With an eye for detail and efficient working style, you’ll create seamless teamwork between all involved parties.

In this dynamic role, you’ll be the organizational backbone of our service operations. Collaborating with service and repair centers across the globe, you’ll ensure everything runs smoothly. Your mission? To exceed customer expectations and always put their needs first. With an eye for detail and efficient working style, you’ll create seamless teamwork between all involved parties.

Your key tasks and responsibilities:

• Coordinate repairs and provide tailored solutions.
• Daily communication and alignment with distributors, end users, authorized service centers, and colleagues around the world.
• Spot commercial opportunities and actively contribute to improving processes.
• Ensure high levels of customer satisfaction with clear and timely communication.
• Work closely with our international team.
• Support order entry and related tasks.

As part of the EMEA team as Customer Service Specialist, you will work closely together with the commercial team. To get to know your new direct coworkers better, take a look at the Fieldpiece team here. Plus, learn all about what we do and our mission here.